ArqTur is a Norwegian travel and destination management business. We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it and how you can contact us about your information.
1. Who we are
ArqTur
Arqtur Jenkins
Gørvellalleen 3, Molde, 6413, Norway
Organisation number: 937486308
Email: hello@arqtur.com
ArqTur is responsible for the personal information we collect through this website and in connection with enquiries, bookings and our travel services.
2. What information we collect
Depending on how you use our website or services, we may collect:
- Name
- Email address
- Telephone number
- Address
- Booking and travel information
- Information you provide when requesting a quotation
- Information about your travel preferences or requirements
- Payment and invoicing information
- Communications between you and ArqTur
- Technical information such as IP address, browser and device information
We only collect information that is relevant to providing our services, responding to enquiries, operating our website or meeting legal requirements.
3. How we use your information
We may use your information to:
- Respond to enquiries
- Prepare quotations and travel proposals
- Process and manage bookings
- Provide travel and related services
- Communicate with you before and during your trip
- Arrange services with relevant suppliers
- Process payments and invoices
- Meet accounting and legal obligations
- Improve and secure our website and services
- Send marketing communications where you have agreed to receive them
We do not sell your personal information.
4. Sharing information
To provide your trip, we may need to share relevant information with travel suppliers such as:
- Hotels
- Transport providers
- Guides
- Activity providers
- Other suppliers involved in your booking
We only provide information that is reasonably necessary for the service to be delivered.
We may also use trusted technology, payment, email, hosting and accounting providers to operate our business.
5. How long we keep information
We keep personal information only for as long as it is necessary for the purpose for which it was collected, or where we are required to keep it by law.
For example, certain booking and financial information may need to be retained to meet Norwegian accounting requirements.
6. Your rights
Under applicable data protection law, including the GDPR and Norwegian Personal Data Act, you may have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion where applicable
- Object to certain processing
- Request restriction of processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
To exercise your rights, contact:
hello@arqtur.com
You also have the right to complain to the Norwegian Data Protection Authority (Datatilsynet).
7. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate. Other cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.
You can control cookies through your browser and, where applicable, our cookie settings.
8. Website security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse.
However, no internet transmission or storage system can be guaranteed to be completely secure.
9. Changes to this policy
We may update this Privacy Policy when necessary. The latest version will always be available on this website.